Business Support Co-ordinator

The opportunity

Due to the company’s continuing growth, we require a Business Support Co-ordinator to strengthen the existing Operations & Maintenance team.

  • location
    Location London
  • salary
    Salary Circa £24,000 per annum (dependent upon experience)

About the role

We are looking for a Business Support Coordinator to join our busy O&M South Function on a permanent basis. This role will assist with the efficient and effective operation of the Operations and Maintenance (O&M) business function within the Company; ensuring that all necessary support activities, for internal and external customers, are delivered in an effective, professional, diligent and courteous manner at all times.

Key responsibilities

  • Answer calls within the agreed SLA’s giving the highest level of customer service at all times
  • Manage multiple inboxes (reactive, commissioning and servicing within Freshdesk), ensuring that we respond within agreed SLA’s
  • Manage reactive maintenance jobs to ensure they are booked in, attended and closed out in a timely manner
  • Utilizing the Job Logic planner to plan engineer visits to meet client KPI’s
  • Assist and deal with any queries in a timely manner, ensuring that co-operation is sought from other team members or departments
  • Assist with the development of processes and documentation
  • Assist with the continued professional development of our business systems that complement the services being delivered by the function, specifically (but not limited to) the help desk services and maintenance management system administration
  • Prepare reports and general data processing, including Co-ordinate reporting requirements of O&M Management and Create and submit specific client reports within agreed deadlines
  • Monitor site performance and help to find solutions
  • Monitor contractual KPI’s against actuals and submit reports to the management team
  • Develop site documentation
  • Purchase spare parts & consumables and manage inventory
  • Work with Manager to create schedule for planned, preventative maintenance work (PPM) for operations and maintenance (O&M) sites
  • Develop and maintain effective working relationships with internal and external customers.
  • Utilise and assist in the development of the Job Logic Asset Management system
  • Operate office systems in support of the O&M business function requirements.
  • Accept and screen telephone and e-mail enquiries
  • Carry out other duties consistent with the nature and responsibility of this role
  • Support the health and safety function and reporting
  • Attend site visits

What you will need


  • salary
    Circa £24,000 per annum (depending upon experience)
  • pension
    Contributory Company Pension Scheme
  • insurance
    Non-contributory death-in-service insurance
  • holiday
    33 Days Holiday including BH
  • flexible working hours
    Flexible working hours patterns
  • people
    Employee Assistance Programme
V Template Careers HR Overlay (1)

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Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful. Thanks you for your interest in Vital Energi.

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.