Business Support Co-ordinator

The opportunity

Due to the company’s continuing growth, we require several Business Support co-ordinators to strengthen the existing Metering & Billing team.

  • location
    Location Head office - Blackburn
  • salary
    Salary Competitive depending upon experience
  • calendar
    Closing date 04.03.2022

About the role

Reporting to the Metering & Billing Team Leader, you will assist with the efficient and effective operation of the Metering and billing service, providing support to our credit billing and Pre-Payment customers through various communication channels, efficiently and effectively supporting the mobilisation and operation of our Metering and billing contracts, ensuring that all necessary support activities, for internal and external customers, are delivered in an effective, professional, diligent and courteous manner at all times.

Key responsibilities

  • Assist with the continued professional development of our business systems that complement the services being delivered by the function, specifically (but not limited to) our internal operating systems
  • Accurate production of monthly/quarterly billing by contract on time
  • Ensure you are complying with our contractual and compliance obligations within our contracts
  • Accurately execute all administration tasks in relation to your responsible contracts in a timely manner
  • Ensuring our client and customers at updated of all issues arising relating to their contract
  • Escalate any issues of concern to team manager
  • Ensure contract data is cleansed and maintained regularly.
  • Ensure GDPR is always complied with.
  • Develop and maintain client documentation ensuring all business systems are accurate
  • Verify with the finance team daily that changes and requested have been actioned.
  • Develop and maintain effective working relationships with all internal and external customers.
  • Utilise, promote, maintain and provide assistance in the development the Glass App and portal
  • Answer all calls received within 20 seconds with exceptional customer services
  • Answer all emails including Freshdesk tickets with in the agreed timeframes
  • Carry out other duties consistent with the nature and responsibility of this role

What you will need


  • salary
    Competetive Salary (depending upon experience)
  • pension
    Contributory Company Pension Scheme
  • insurance
    Non-contributory death-in-service insurance
  • holiday
    33 Days Holiday including BH
  • flexible working hours
    Flexible working hours patterns
  • location
    Office based at our Head Office in Blackburn with occasional travel to sites across the UK
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Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful. Thanks you for your interest in Vital Energi.

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.

Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.