Redrow Homes 500 Chiswick High Road - Operation and Maintenance In Progress

We have been providing operation and maintenance services for Redrow Homes' 500 Chiswick High Road development since completing the design and build of the energy solution.


Project Overview

500 Chiswick High Road is located in West London and is a residential development of 71 studios and one, two and three bedroom apartments. We designed and built the energy solution for the development which included a 19kWe CHP engine, three gas boilers, three 1,500 litre thermal stores, along with supplying 71 heat interface units (HIUs) for the apartments.

We completed the build of the energy scheme at the start of 2018 and have since been providing the operation and maintenance for the solution.

Vital Energi's Solution

Our trained engineers attend site to undertake comprehensive checks of the equipment and its operation, with the outputs of these inspections outlined in a comprehensive monthly report which is reviewed at monthly client meetings.

We remotely monitor the energy centre and undertake planned preventative maintenance of the energy centre in line with the standards laid out in the SFG20 guidelines and HIU units, along with reactive maintenance to reported issues. Servicing of the HIUs takes place once every two years to ensure the units are clean and working efficiently.

We provide the metering and billing services for the development with a dedicated customer service team on hand to assist with residents’ queries.

We have entered into a five year agreement with the client which provides flexibility for any service requirement changes and additions after the term time.