Customer Care

Customer Care

Our in-house customer service team are here to help your residents with managing payments, queries over billing, and maintenance support.

Our well-trained staff deal with issues quickly and efficiently, and we minimise issues with great communication at all stages of your project.

With every new project, we identify opportunities for positive tenant engagement, working with you to achieve high levels of resident satisfaction.

We’ve held introduction and training sessions for residents on the technology within their homes and businesses, created welcome packs, and even organised community events, such as educational tours of the energy centre for local schools and tenants connected to the scheme.

As part of our commitment to offering the highest standards of customer care, we can offer the following services:


  • Dedicated in-house contact centre to deal with resident queries quickly
  • Account management to look after your tenants
  • Reassuring 24hr planned and reactive maintenance service
  • Accessible payment options, including online, PayPoint, SMS and telephone
  • Tenant liaison with positive resident engagement programmes
  • Heat Trust Code of Practice compliant metering & billing customer service on all new developments


For more information on our stakeholder management at earlier stages of a project, click here