Delivering complete metering and billing solutions to both retrofit and new build properties to provide customers, housing providers and energy providers absolute confidence in the accuracy and reliability of their systems.
“It has been such a big relief since Vital have come on board. Vital are impressive, previously we have had issue after issue, so working with Vital is a breath of fresh air to us.
"Vital are like-minded, they have great attention to detail, communicate with us and provide an excellent service.
"As a client we have great expectations and we aren’t an easy client to please, however Vital have exceeded our expectations. It’s nice to work with Vital, they give you confidence in their quality service, product quality and the resident service they provide.”
Metropolitan Thames Valley
Metering hardware and installation costs can be spread over a client-defined term and recovered through operational revenues. Projects can be funded with no demands for upfront capital from the client.
All our metered sites are delivered in compliance with the Heat Trust. The Heat Trust was created to improve consumer confidence and ensure all customers enjoyed the same high standard of heat provision from their decentralized energy networks.
Our team of in-house experts manage over 35,000 metered clients from across the UK, delivering customer service in line with the Heat Trust standards. Combined with a nation-wide network of engineers and innovative technical solutions we ensure we meet your customers’ needs in any circumstances.
Customer Service Agreements formally sets out the standards of service and obligations between a customer and service provider. Giving customers peace of mind that they will receive a high level of service through the term of the contract.