Privacy Policy

Privacy Policy

Privacy Policy and End User Licence Agreement (EULA)

This website and our brochure app are owned and maintained by Vital Holdings Limited and its subsidiary companies (collectively referred to as "Vital Energi").

Vital Energi respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

Information Collection
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, and other information when needed to provide a service you requested. When you browse our website, you do so anonymously, unless you have previously indicated that you wish Vital Energi to remember your login and password (if applicable). We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website.

Like many other commercial websites, this website may use a standard technology called a "cookie" to collect information about how you use the site, but you may disable this capability within your browser. Vital Energi collects personal information when you register with us, when you use certain products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a promotion, or when you submit your personal information to Vital Energi for any other reason.

From time to time, Vital Energi receives personal information from customers, business partners and vendors. We only use such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws. Access to certain Vital Energi web pages requires a login and a password. The use of those web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer or landlord and Vital Energi. Unless you request deletion of your personal information, your personal information may be retained by Vital Energi to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.

When personal information is collected, we will inform you at the point of collection. We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. Continued usage of the website or app will constitute your acceptance of any changes which may be required to this privacy policy. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted. We will not hold your information on our systems for any longer than is necessary for us to achieve the purpose of holding that information. Where you have made us aware that the information we hold about you is inaccurate or not up to date, we will update that information.

Cookies and Tracking Technology
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of our website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of our website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, except access to certain of our web pages may require a login and password.

How We Use Information Collected
Vital Energi uses information for several general purposes: to fulfil your requests for certain products and services, to personalise your experience on our website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.

Information Sharing and Disclosure
Your personal information may be shared with other company offices or subsidiaries or trusted third parties for promotional purposes. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements. Inside Vital Energi, data is stored in controlled servers with limited access. Your information may be stored and processed in the United Kingdom or any other country where Vital Energi, its subsidiaries, affiliates or agents are located.

Third Party Sites
Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a Vital Energi logo, even though they are not operated or maintained by Vital Energi. Although we choose our business partners carefully, Vital Energi is not responsible for the privacy practices of websites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Acceptance of this EULA
By utilising the website or the app you agree to the terms of the EULA. You may only use the website or the app for your own private and non-commercial purposes and in accordance with the provisions of this EULA. We grant to you a non-exclusive non-transferable license to download, install and use the Application on any Permitted Device. You may not: (a) copy or reproduce the website or the app, other than in accordance with the license granted; or (b) supply, distribute, redistribute, publish or re-publish the website or the app. All intellectual property rights and other rights in the website or the app are reserved and will remain our property and the property of our licensors. Your use of the Services will be subject to any technical or contractual limitations imposed by Apple in relation to the Services.

You acknowledge that from time to time we may apply upgrades or bug fixes to the website or the app, without giving you further notice or seeking any further consent. These Terms and Conditions will apply to such upgrades and bug fixes as if they were part of the original website or the app.

Accounts and security
You may be able to establish an account on the website or the app. You are solely responsible for maintaining the confidentiality and security of your account. You should not reveal your account information to anyone else, or use anyone else's account. You are entirely responsible for all activities that occur on or through your account, and you agree to immediately notify us of any unauthorized use of your account or any other breach of security relating to your account. We shall not be responsible for any losses arising out of the unauthorized use of your account.

Warranties relating to the website or the app
We will use reasonable care and skill with respect to the provision of the website or the app to you. However, we do not make any other promises or warranties about the website or the app and in particular we do not warrant that: (a) your use will be uninterrupted or error-free; or (b) the website or the app will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion, and, we disclaim all liability relating thereto. You will be responsible for backing up your own system, including any Application that is stored on your system.

Software Vendor Required Provisions
As required by Apple and/or Android, the following terms and provisions apply to any usages by or through the Apple App store or Android Marketplace, to which you agree: (a) You acknowledge that we (and not Apple or Android), are solely responsible for our Application and its contents. (b) Any license to use granted herein is a non-transferable license to use our Application on a mobile device that you own or control and subject to the usage rules set for in the Apple App Store or Android Marketplace terms of service. (c) We (and not Apple or Android) are solely responsible for any maintenance and support services (if any) with respect to our Application set forth in this EULA or as required by applicable law. (d) To the extent that there are any product warranties, express or implied by law, we (and not Apple or Android) are solely responsible for them. In the event of any failure of the Application to conform to any warranty specifically granted herein or by applicable law, you may notify Apple or Android, and Apple or Android may refund the portion of the purchase price applicable to such failure, which refund will satisfy any obligations whatsoever from Apple or Android to you, to the extent permitted by law, including any obligations for any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. (e) To the extent that there is any responsibility to address any of your claims relating to our Application or your possession and/or use of our Application, or claims of third parties, we (and not Apple or Android) are responsible to address such claims. Such potential claims may include, but are not limited to: (i) product liability claims; (ii) any claim that our Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. (f) In the event of any third party claim that the Application or your possession and use of the Application infringes that third party's intellectual property rights, we (and not Apple or Android) will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim. (g) You represent and warrant that (i) you are not located in a country that is subject to UK or U.S. Government embargo, or that has been designated by the UK or U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any UK or U.S. Government list of prohibited or restricted parties. (h) You must comply with applicable third party terms of agreement when using our Application. (i) You acknowledge that Apple or Android, and their subsidiaries, are third party beneficiaries of this EULA, and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you and against any third-party beneficiary of yours. None of the provisions of this will expand any rights that you may have against us, and all rights of indemnity, claims, losses, liabilities, damages, costs, expenses or other claims are subject to applicable law, and to limitations set forth in these Terms and Conditions, including, but not limited to, the terms and limitations set forth in these Terms and Conditions.

License to use Website and Application
Unless otherwise stated, we or our licensors own the intellectual property rights in the website or the app and material on the website or accessed through the app. All these intellectual property rights are reserved. You may view pages from the website or through the application, and download pages from the website or through the application for caching purposes only, subject to the restrictions set out elsewhere in these Terms and Conditions.

Call Recording
Please note that calls to Vital Energi telephone numbers may be monitored or recorded.