Energy supply &
consumption management

Accurate billing & data collection

We securely collect data from a variety of metering sources and use this to calculate accurate bills. This means, our customers can have the confidence that they are only paying for the energy they use. Customers receive an Ofgem compliant bill, which is clear and easy to understand.

Customer Service

Customer Service

Our in-house service team support over 40,000 customers across the UK, delivering customer service in line with Ofgem regulation and Heat Trust standards. Our nationwide network of engineers and innovative in-home technology ensure your customers’ have a great experience.

vTherm°e

One of the most efficient ranges of heat interface units on the market. vTherm°e heat interface units are electronically controlled, independently tested, BESA verified and WRAS approved, allowing homeowners to have greater control over their energy consumption.

G10 Smart Hub

Our G10 smart metering solution gives customers access to their energy usage and spend information, alongside services such as emergency and friendly credit.

Glass™ App

The Glass™ App brings greater transparency & control to customers living on heat networks. Heat network operators can view energy consumption across their portfolio, to identify customers in vulnerable circumstances and optimise their network performance.

Glass

Energy Conservation Measures

We have a long track record of working with organisations in all sectors to identify self-funding Energy Conservation Measures (ECMs) which have long-term benefits for both carbon reduction and cost savings.

Energy Conservation Measures