Southern Housing Group

Bow River Village – Metering & Billing

Executive Summary

We provide a pre-payment energy solution for Southern Housing Group's Bow River Village development to assist residents in managing and understanding their energy consumption and costs.

  • energy-supply
    219 apartments created during phase 1
  • stats-numerical
    1205 transactions processed over 3 month period
  • reducing-carbon (1)
    £90k+ supply and install contract
  • Ops & Maintenance
    18 month metering and billing service

Project Overview

Bow River Village is a new build site which is being implemented in three phases, eventually providing over 700 homes and 100,000 sq ft. of commercial space. Located on a former industrial site in Bromley-by-Bow, the area is undergoing a large amount of regeneration. Phase 1 of the project saw the construction of 219 apartments of social housing, private lettings, and privately owned properties.

Southern Housing Group contracted us to supply and install the new vPro2 system and provide metering and billing services for phase 1 of the development.

Our Solution

Bow Village Vpro2 IHD Payment Options

Southern Housing Group wanted the same system to be installed in all the properties and was the first project to benefit from the updated vPro2 system. The key features for the client of this new system is that it is more user friendly than the previous system with enhanced reporting capabilities.

The client had specific requirements and objectives to fulfil through the implementation of a metering and billing system to benefit both themselves and the residents. They wanted to encourage residents to manage their energy consumption efficiently, and to only pay for the heating and hot water that they actually used rather than a pre-established monthly charge based on the size of their apartment. Additionally, Southern Housing Group wanted a system that benefitted from a Pay As You Go pre-payment scheme that had flexible topping up options to prevent issues concerning fuel debt.

Solution detail

The installation of the vPro2 system by Vital Energi at Bow River Village went very smoothly, as did getting our customers moved in and set up with the system. Vital Energi worked very closely with our on-site team to ensure every customer had heat and hot water when they moved into their flat, understood how the metering system worked and were able to set up their account. The Vital team were friendly and responsive to our needs, and the system is working well for both our customers and Southern Housing Group.

Will Routh, Head of Sustainability

Key Benefits

Bow River Village – Metering & Billing

Download Case Study Bow River Village – Metering & Billing Case Study 1.71 Mb
Related case study

Somers Town Operation & Maintenance

Camden Council Somers Town Decentralised Energy Network