Lighthouse offers an effective resident engagement strategy aligned with Ofgem’s principles of transparency, fairness and accessibility. It enhances your existing customer processes with a dedicated resident website and a full range of communication tools — all at no extra cost.
Based on market research and customer feedback, we've designed a user-friendly website tailored for heat network residents. With engaging videos, a dynamic FAQ search, live chat, a translation function, and a troubleshooting checklist, residents can easily find the information they are looking for.
Our customer service team is expertly trained to support customers in vulnerable situations, enabling them to access the Priority Services Register and additional help where needed. If a customer presents with complex issues, we will signpost them to specialist support organisations.
