Vital ESCO Joins Heat Trust

We have become only the sixth organisation in the UK to register as a participant with Heat Trust, the independent customer protection initiative which represents over 28,000 heat customers.

We successfully registered the Bristol-based Paintworks residential development, where we will be operating as the Energy Services Company for the next 30 years, supplying heat and hot water to over 220 apartments and townhouses.

Heat Trust ensures that registered companies who supply heat to domestic and micro-business properties deliver a high standard of customer service, reliability and operations and maintenance.  

Bindi Patel, Head of Scheme at Heat Trust said:  “We are delighted that Paintworks ESCO Ltd and its parent company, Vital Energi, have chosen to register its site with Heat Trust.  By registering with Heat Trust, Paintworks ESCO Ltd joins a growing number of ESCO providers that recognise the importance of customer protection and sector-wide standards in providing assurance to customers on the quality of service they can expect from their Heat Supplier.”

Director of Energy Strategy, Simon Matthews explains, “I believe that registering this development with The Heat Trust is another indicator of our commitment to raising the standards of the decentralised energy sector as a whole, and increasing confidence in the industry.  We also ensured this development complied with the Heat Network Code of Practice when we installed the district heating system, which ensures high standards of design and installation.”

Although voluntary, the scheme is supported by government as a self-regulation initiative that recognises best practice.  As members of the Scheme, suppliers agree to abide by the Scheme Rules and Bye-Laws and the initiative has an ombudsman who can settle disputes at no fee to the customer. Guaranteed service payments to customers are applicable for interruptions in supply that are not rectified by the supplier in a specified time, providing increased consumer confidence in district heating schemes.

If you’d like to learn more about the Heat Trust then visit: www.heattrust.org 

 

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