We Welcome 3,000 NHG Residents to O&M and Metering & Billing Services

Vital Energi are delighted to announce that they have been awarded a 5-year contract to deliver Operation and Maintenance (O&M) and Metering & Billing (M&B) services to over 3,000 residents connected to district and communal heat networks in and around the London area on behalf of Notting Hill Genesis, one of the UK’s largest housing associations.

Katy Lister, Client Relationship Director for Vital Energi explains, “We’re delighted to have the opportunity to partner with Notting Hill Genesis and play a crucial role in ensuring the efficiency, reliability and sustainability of their heat networks, and we are committed to providing an exceptional service to enhance the communities we serve.”

“We are now working to upgrade some of the heat networks to ensure reliable heat and hot water is delivered to residents, the energy centres perform optimally, and the in-home heating systems are all performing as expected. Thank you to Notting Hill Genesis for entrusting us with this important responsibility. We are excited about the opportunity to make a positive impact and build a long-lasting partnership.”

Having well-run, efficient heat networks on our estates is so important to the residents living there, so we’re pleased to have agreed this five-year contract with Vital Energi which will offer consistency of service across those estates. The maintenance of some of our heat networks has been a challenge over recent years, and Vital Energi’s knowledge and expertise has been central to our efforts to give residents the quality of service we aspire to, and they deserve.

Laura Coleman, Heat Network Operations Manager, NHG
Resident Drop In Image NHG Press Release 15042024

Vital Energi are already working collaboratively with Notting Hill Genesis to engage with residents within local communities and have hosted resident drop-in sessions at the purpose-built Community Hub at The Factory Quarter, and Woodberry Grove developments. The sessions have given residents the opportunity to meet the team, share any concerns and discuss key topics such as the imminent upgrades to the heat interface units within their homes, improvements to the energy centre and the roll-out of their new metering and billing services. Residents also have the chance to share their ideas the types of social value initiatives they would like to see in their communities.

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