Manor Road Quarter Phase 1 is home to 355 residents and is a state-of-the-art development that benefits from both our operation and maintenance (O&M) and metering and billing (M&B) services. This cohesive approach provides residents with the best customer experience. From ensuring the system is both reliable and efficient through our dedicated O&M team to the accurate metering and billing of consumption, our customer support team ensures residents receive first-class service. With over two generations of experience in maintaining and operating heat networks, we have one of the most knowledgeable teams of engineers in the industry who can take care of every aspect of a project. For the Manor Road Quarter Phase 1 project, our experience means we can manage the ambient loop system, air source heat pumps, and the essential in-home heating systems that provide heating and hot water. We can act as a single point of contact for the client and provide a comprehensive package that delivers both customer and client satisfaction.
We are delivering a fully managed, end-to-end energy solution at Manor Road Quarter, overseeing the 5th-generation ambient loop heating network, including air source heat pumps (ASHPs) and VRF systems, with both proactive and reactive maintenance to ensure optimal performance across the system.
We provide transparent monthly reporting, robust disaster recovery planning, and efficient metering and billing services supported by a dedicated customer service team. This turnkey approach integrates design, construction, and asset management to meet all operational requirements and promote a great customer experience.
We have complete responsibility for operating and maintaining the 5th-generation heating network at the development. The system incorporates an efficient ambient loop technology which serves several buildings and users. The central plant features air source heat pumps (ASHPs), which offer heat to the distribution system or discharge the heat if the cooling demands are sufficiently high.
Homes on Manor Road Quarter are supplied with underfloor heating and domestic hot water through water-to-water heat pumps, which are maintained by Vital Energi and draw heat from the main system. Moreover, we also undertake maintenance for the VRF (Variable Refrigerant Flow) system in Block A, which includes the VRF unit and Fan Coil Units.
