If you've lost power we've got a few quick checks you can do to try and restore power. If these don't work, call 105 to be automatically connected with your local network operator.
Do your neighbours have power? Are the street lights on?
If they do, the issue might be just in your home; otherwise, it could be a wider power cut. In that case, call 105. The free national number for reporting power cuts.
Find your fuse box (often under the stairs, in a cupboard, or hallway).
If the trip switches are down, flick them back up. If, once trying this, the switches stay down, it might be a faulty appliance. Try unplugging things and try again.
If the main switch is off, turn it back on. Still no power, and it seems to only be affecting your home? You may need an electrician or further help.
If the power cut is affecting your wider community, please check in on neighbours, especially those who are elderly, unwell, or disabled.
Make sure they’re warm, have essentials, and that any medical equipment is working. They can call us directly on 0800 059 0129 for extra support. We’re available 24/7, 365 days a year, and they may be eligible for our Priority Services.
