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Priority Services Register

A customer in need additional support, we can help.

A customer in need additional support?

From time to time and as circumstances change, we all may need some additional support. If you are in a vulnerable situation, please speak to us. Our team can offer support in accessing the right support. If your situation is complex, we’ll connect you with other supportive organisations.

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What is the Priority Services Register?

To get extra help, you can apply to be added to our priority services register. This is a free support service that makes sure extra help is available to you should you need it.

You could be eligible for this support if you:

  • Have reached your state pension age
  • Are disabled or have a long-term medical condition
  • Are recovering from an injury
  • Have a hearing or sight condition
  • Have a mental health condition
  • Are pregnant or have a young children
  • Have extra communication needs
  • Need to use medical equipment that requires a power supply
  • Have poor or no sense of smell
  • Would struggle to answer the door or get help in an emergency.

How to register?

If you believe you may be eligible and would like to sign up for the Priority Service Register:

  • Please get in touch with our team.

  • Once we have logged your details, you (or your representative) will be sent some forms to complete and return.

  • When the forms are returned, our database will be updated, and the documents stored in a secure location.

  • We will keep your details secure following the GDPR.

If you've lost power, we can help

If you would like to report loss of power, an electrical hazard or discuss a non-urgent issue. We are here to support you.

Lost power?
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