Consumer Support

Vital Energi Power Networks committed to providing safe, reliable electricity to your home.

Our Commitment

We provide safe, reliable electricity to customers connected to Vital Energi Power Networks. Our Safety and Security of Supplies Enquiry Services statement explains the support available, including the Priority Services Register, and support if there is a loss of power. It’s approved by Ofgem and complies with our electricity distribution licence.

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Our Ofgem approved Safety and Security of Supplies Enquiry Services Statement

We support consumers in vulnerable circumstances with the Priority Services Register.

If there is a loss of power or power cut on a Vital Energi Power Network.