Metering and Billing Services

We work with heat network operators to understand their project requirements.

We are able to recommend the most suitable metering and billing solution by reviewing site survey information, performance data, and financial analysis. We guide operators through your regulatory landscape, providing procurement guidance and ultimately ensuring their development is compliant and futureproof.

We support heat network operators to access the appropriate procurement frameworks and funding streams, including the Heat Network Efficiency Scheme (HNES), Green Heat Network Fund (GHNF) and Procurement for Housing (pfh). We have experience in producing successful funding applications, to help operators maximise the opportunities available for financial support.

With over 30 years of engineering experience, we will review the project data, and engage with residents to design improvements that will improve the reliability and heat losses of an operators' development.  

We have developed a range of smart metering solutions designed to enhance the consumer's experience through the latest technology and data visibility. The metering hardware and installation costs can be spread over a client-defined term and recovered through operational revenues, meaning there is no demand for upfront capital. Learn more about our smart metering solutions and metering protocols here. 

Access to data, enables heat network operators to build a clear understanding of a developments financial performance. The Glass™ App & Portal provides visibility of when customers are using energy, how much they are using and how much they are spending. Data is visible to the heat network operator, helping them to diagnose issues, optimise,  and identify customers in vulnerable circumstances, through improved customer service. Learn more about the Glass™ App & Portal.

Early engagement with residents is essential to build trust and promote confidence for those living on heat networks. We provide clear, accessible information and empower customers with the tools they need to manage their energy effectively. This includes hosting open evenings, supplying welcome packs, and ensuring bills are transparent and easy to understand.

We adhere to Heat Trust guidance and, through Lighthouse, our dedicated consumer brand, enhance the customer experience with improved communication tools.