Ram Quarter

We manage the supervision of all planned maintenance duties, both arranging the manufacturers' servicing of key plant items, and fulfilling the maintenance of all other system components. Our engineers visit site weekly to carry out preventative visual and aural checks on all equipment, and provide on call services for reactive maintenance. We fulfil targeted activities to ensure the system is running efficiently and use a specialist software to monitor the scheme remotely.

This scheme requires additional maintenance plans due to the existence of a separate chilled plan room featuring two chillers and more than 20 pumps. Our engineers complete weekly inspections of the equipment, monitoring for any leaks, drips or unusual sounds, and take meter readings that are all detailed in the monthly client reports.

The manufacturer completed annual and bi-annual servicing of the equipment, which is scheduled far in advance to keep disruption of supply to a minimum. While servicing the system we can also monitor closely the efficiencies of the equipment and identify improvement measures.

The HIU's in each dwelling are serviced every two years. This takes roughly 30 minutes during a booked appointment with the resident. The servicing consists of checks of the heat meters to ensure readings are recording correctly, cleaning of components to make sure the valves and pumps are working as they should be, and temperature checks of the hot water.

Our engineers also complete on-call duties for all the HIUs, responding by residents. We complete reactive inspections of the units to identify possible faults which can usually be resolved the same day to restore normal supply as soon as possible, or ordering of parts when necessary. We have a 24 hour call-out time of 4 hours to attend the property in the event of complete failure of supply.

Our service agreement lasts for one year, after which there is the option to agree to new terms and renew for another year. This is beneficial because it allows flexibility for the client not to be locked into a long-term contract, and gives the option for KPI's to be revised to maximise the efficiency of the scheme.