We have been appointed on a 12-month rolling contract to provide metering and billing services to the prestigious UNCLE Wembley rental development. This project marked the first deployment of our Glass App & Portal, designed to provide complete metering, billing and energy management for Heat Network Operators, whilst giving residents visibility over their energy usage and spend.
Rental company UNCLE was founded in 2015 with the vision to create Renting, as it should be. UNCLE have a commitment to treat renters like people, delivering security and a good customer experience in beautiful apartments. In 2020 they appointed us on a five-year contract to deliver the metering and billing services for their Wembley development. As the Client had opted for a third-party metering system, we worked with them during the construction phase to ensure compatibility and connectivity.
The metering system can be set to either credit billing or prepayment and we will be providing all metering and billing services on a 12-month rolling contract. This includes meter readings, issuing bills, revenue collection, customer service and logging/distributing operation and maintenance requests.
UNCLE Wembley receives power and electricity from a centralised plant room which consists of a combined heat and power engine, gas boilers and a thermal store. The client had previously specified a third-party metering system which was installed on the development during the construction fit out works. During this period our Metering & Billing specialists worked closely with the client’s contractor to ensure we could accurately collect meter readings from the first day of occupation.
The development is made up of 239 privately rented residential properties in London City Centre, with 206 set up for monthly credit billing. 33 of the properties were created as social housing for Metropolitan Thames Valley Housing Association and had prepayment billing. As the metering system can switch remotely between credit and prepayment modes it provides an effective tool in helping residents manage debt should they find themselves in financial difficulty.
As part of our services we provide daily collection of data from the metering system and use this information to issue bills to the credit billing residents on a monthly basis, handle payment reconciliation and issue monthly reports to clients which gives them a detailed overview of their financial position.